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Ansys SSL Customer Troubleshooting

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Activating • Click Activations>Activate Entitlements. • The Activate Entitlements page is pre-populated with all available products and counts. If any products have been previously activated on the selected Host ID, those are highlighted in the Existing Entitlements section of the panel. • For a new Host ID: • Click the Add option (+) at the top of the page. • You are prompted to manually enter the Host Name, Host ID Type and Host ID or, alternatively, you can upload the information from a license file or the file created by clicking the Get System Host ID Information option available on the ANSYS License Management Center. • Click Save and continue with step #5. • For an existing Host ID: • Select a Host ID from the Host ID dropdown menu. If any products were previously activated on the selected Host ID, these products are displayed in the Existing Entitlements section of the panel. • In the Activated column, enter the number of activated licenses for each product. • Determine if the licenses are borrowable by enabling the Borrowable checkbox at the top of the page. • Once you have entered the activations for all applicable products, click Save & Download to download the file to your current computer or Save & Email to send the license file to the email address that you used to log in. (Note that if you have not made any changes the options are simply "Download" and "Email".) • An informational screen displays all activations. Review the activations, and if they are correct, click Ok. A file containing the new license keys is downloaded to your computer or sent to your email address. • Once you have access to the appropriate keys, follow the instructions in the Adding a License File PDF. For more information on managing existing activations, see the Manage Activations PDF. 2

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